Maintenance & repairs
Send the work order. We handle the rest.
Repairs and work orders for Charlotte landlords and rental owners, in occupied or vacant units. We coordinate with your tenant, fix the problem at its cause, and text you photos when it's done. One flat price per work order, one invoice per job.
Single-family · Duplexes & triplexes · Townhomes · Small multifamily
- Tenant reports a dripping kitchen faucetMon 9:12 AM
- Visit set with the tenantMon 2:30 PM
- Flat price approved by textMon 3:05 PM
- Faucet replaced on existing linesTue 10:20 AM
- Photos sent, invoice attachedTue 10:40 AM
What we handle
Repairs for rentals, occupied or vacant.
For owners with one rental or a few dozen. Send the work, we see it and give you one flat price, and you get photos when it's done.
Work orders
Send the tenant's request and the address. We schedule a visit window with your tenant or through you, price it on site, fix the cause instead of covering it up, and send before-and-after photos.
- Doors that won't latch or lock
- Broken blinds & cover plates
- Drywall damage & holes
- Leaky faucets & slow drains
- Loose handrails & towel bars
- Smoke & CO detectors
- Cabinet hinges & drawers
- Closet doors off track
- Window screens & locks
- Caulk & grout
- Appliance installs & swaps
- Light fixtures, like for like
Move-in & move-out repairs
Not every vacancy needs a full turn. For the short list between tenants, we patch, paint, rekey and fix what the walkthrough found, then send photos so you can list the unit. Need the whole make-ready? See unit turnovers.
- Paint touch-ups & patching
- Rekey or lock change
- Blinds, stops & cover plates
- Detector checks & swaps
- Small flooring repairs
- Final punch list
Condition photo reports
Dated move-in and move-out photos of every room, taken from the same angles, so you have a clear record of the unit's condition for your files and your deposit decisions.
- Every room, same angles
- Dated photos
- Notes on damage & wear
- Sent as one report
Lock changes & rekeying
New keys between every tenant. We rekey or replace knobs and deadbolts, can key several units alike for your own ring, and leave the new keys exactly where you want them.
- Rekey between tenants
- New knobs & deadbolts
- Keyed-alike for owners
- Keys left in your lockbox
Section 8 · Housing Choice Voucher
Failed an inspection? Send us the fail list.
We walk the inspector's list at the property, quote it flat, fix every item, and text dated photos so you're ready for re-inspection.
How a work order works
- 01
Send the work order
Call or text the address, the problem and how to reach your tenant.
- 02
We coordinate access
A visit window with your tenant, or lockbox, code or key pickup.
- 03
Approve one flat price
We see it in person, then you approve the price by text before we start.
- 04
Fixed, with photos
Before-and-after photos and one invoice when the work is done.
Do you contact my tenant directly?
If you like. We can schedule with your tenant directly or go through you, whichever you prefer, and we keep visits short and tidy.
How do you price work orders?
We look at it first, then give you one flat price per work order, labor and materials, approved by you before we start. If we find something extra, we text photos and a price first.
Are you an emergency service?
No. We do scheduled work Monday through Sunday, 7 AM to 7 PM. For an active leak or anything that needs a licensed trade right away, call them first, and we can handle the follow-up repairs.
Do you work on Section 8 units?
Yes. We walk the inspector's fail list at the property, quote it flat, fix every item, and text dated photos for re-inspection. How Section 8 repairs work.
How does billing work?
Each job gets its own invoice with the photo report attached, so it's easy to file by property or forward to a partner or accountant.
Do you work on homes built before 1978?
Homes built before 1978 may have lead paint, so jobs that disturb more than a small area of painted surface fall under lead-safe rules. We flag that on your quote before any work starts.
Service areas
Rental repairs across the region.
Charlotte neighborhoods and nearby towns within about 30 minutes of our west Charlotte base, from Gastonia to Matthews. North Carolina only.
All 35 service areas →